About us

Over 27 years of veterinary experience combined with almost 150 years in animal care, our dedicated Team provides a professional, safe & caring environment for you and your pet.

Your best friend is our best friend and will always be treated that way… because we care.

Our purpose built animal hospital was opened in 1991 at 19 Mitchell Drive Greenhills (opposite Greenhills Shopping Centre). Servicing Newcastle & the Hunter Valley, our hospital is fully equipped with state of the art facilities to provide a total health & wellbeing solution for your pet.

Philosophy

Our Philosophy is "Because We Care"

Promoting the importance of the human - animal bond

"When you want to be sure that the care you receive for your pets is as special as they are..."

Team Commitment to You

As a client, we want you to know you have the right to expect the following standards from us:

You can relax... your pets are as important to us as they are to you.

You will receive friendly and courteous service.

You can ring us as often as you want...we will always be only too happy to answer any questions or address any concerns you have.

We will communicate with you frequently as we work with you to ensure your pet's continuing good health and well-being.

We will be here to support you throughout your pet's life and help you overcome any obstacles.

The products we keep in stock will always be of the best quality and value so that you get real benefit from them. They are backed by comprehensive advice and a money back guarantee.

Our ongoing team training programme will be of the highest standard so that you will receive the most professional and up-to-date advice and care from every team member with whom you deal.

Your feedback is critical. It assists us in continuing to innovate and improve. We look forward to hearing your ideas, comments and suggestions.

We will respond to any and all feedback you give us.

We will always listen to you carefully about the health of your animal.

Because We Care....

What can you expect from our Team

Our aim is to provide you with a personal and comprehensive range of Veterinary services and supplies to cater for all your pet's needs.

One of our main areas of emphasis is an on-going preventative medicine program for our patients. Modern Veterinary medicine allows us to use knowledge & skills to prevent illness, disease and suffering - this is the principle aim of our practice. We will provide you with information sheets, informative dvd's and books to help you in the management of any illness, convalescence after surgery and in the maintenance of your pet's good health.

Our hospital has a dedicated ongoing commitment to staff training ensuring we always offer the best of care available.

TAFE & University of students - with state of the art facilities and staff expertise we are a model hospital for TAFE veterinary nursing students. We are also a training partner for University of Sydney and Queensland final year veterinary students.