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- The performance standards will be known, owned and energized by all employees.
- We will know and understand the systems and procedures which operate within the business and follow them consistently.
- Our presentation will always be immaculate, wearing our uniforms with pride accompanied always by our correct name badge.
- We will greet all of our customers with a warm welcome and use their name whenever possible.
- We will consistently review our own performance standards.
- We will continue to increase our level of knowledge in the Veterinary field constantly targeting areas of need and seeking help when needed.
We will show compassion and understanding towards our clients and our fellow Team members at all times.
- We will treat each client as a special person and communicate with them on their level.
- We will practice energy conservation and proper maintenance and repair of surgery property and equipment.
- We will protect the assets of Greenhills Veterinary Hospital, this the responsibility of all Team members and we will have pride in the presentation of our workplace.
- Any employee who receives a client complaint "owns" the complaint. Follow up with a 'Problem Resolution Form'.
- We will take every opportunity to educate our clients and to ensure that they have all the products necessary not only to ensure the health of their pets but to also enjoy to the fullest their ownership of that animal.
- We will create a positive work environment.
- We will know how we are positioned in the marketplace, and why. Which means we will memorize and execute Our Team Commitment To You.
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